Support
Millemaster provides in-person oversight and full-time technical support for the duration of every contracted event, as set out in the Order Form. Outside of event hours, use the channels below.
Contact
- Email: admin@eagle47.com
- Mail: Eagle 47 Holdings LLC d/b/a Millemaster™, 701 South Carson St #200, Carson City, NV 89703
- Event week: the organizer's Millemaster contact is on site and reachable by phone for the whole event; the number is issued with your activation key.
Common questions
- The scanner says "already scanned or reached the limit." The ticket has been used for its full quantity. Check the ticket with Lookup to see remaining scans; only an organizer can void or re-issue.
- Tap to Pay will not start. Confirm the iPhone is signed into the event, has Face ID or passcode set, and has accepted Apple's Tap to Pay terms once. Tap to Pay needs iPhone XS or later on a current iOS.
- The count looks wrong. Entries and exits can be corrected by logging a negative count; corrections are recorded, never deleted.
- TestFlight build expired. Open TestFlight and install the newest build; beta builds expire after 90 days.
- Data or privacy request. See the Privacy Policy; attendee requests go to the event organizer first.